If your website is not loading or shows an error, this guide will help you understand the most common causes and what to do next.
1. Check Your Domain
Make sure your domain name is active and not expired. You can check this in your Client Portal.
2. Check Your Hosting Status
Log in to your Client Portal at https://hostigo.co.za/billing/login and make sure your hosting service is active and not suspended.
3. DNS or Propagation
If you recently changed your domain or hosting, DNS changes can take up to 24 hours to update. During this time, your website may not load everywhere.
4. Website Errors
If your hosting is active but the site still does not load, there may be an error with your website files or WordPress.
5. Check SSL
If your site shows a security warning or does not load over HTTPS, your SSL certificate may not be active.
Need Help?
If your website is still not loading, open a support ticket from your Client Portal and our team will investigate.
