Privacy Policy

Last updated: 5 January 2026

1. Introduction

Hostigo (Pty) Ltd, trading as Hostigo.co.za (“Hostigo”, “we”, “us”, or “our”), is committed to protecting the privacy and personal information of its clients, users, and website visitors.

This Privacy Policy explains how we collect, process, store, disclose, and protect personal information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.

2. Personal Information We Collect

We may collect and process the following categories of personal information where relevant and lawful:

Full name and surname
Company name and registration details (if applicable)
Email address, telephone number, and physical address
Billing and payment-related information
Identification or verification information where legally required
IP addresses, login records, and service usage data
Domain registration contact details (Registrant, Administrative, Technical, and Billing contacts)

We only collect personal information that is adequate, relevant, and not excessive for the purposes outlined in this Policy.

3. How We Collect Personal Information

Personal information may be collected through:

Account registration and service orders
Direct communication with Hostigo (email, ticketing, or support systems)
Use of our website, client portal, and services
Cookies, logs, and automated technical systems
Third parties such as payment processors or domain registries where required for service delivery

4. Purpose and Lawful Basis for Processing

Hostigo processes personal information for the following purposes:

Creating and managing client accounts
Providing hosting, domain, and related services
Billing, invoicing, payments, and fraud prevention
Technical support and client communication
Compliance with legal, regulatory, and contractual obligations
Protecting the security and integrity of our systems and services

Personal information is processed on one or more lawful bases, including:

The performance of a contract with the data subject
Compliance with legal obligations
Legitimate business interests
Consent of the data subject where required

Personal information will not be processed for purposes incompatible with those listed above.

5. Disclosure of Personal Information

Hostigo may disclose personal information to third parties only where reasonably necessary, including:

Payment processors (e.g. PayFast)
Domain registries and resellers (e.g. Domains.co.za, ZACR, ICANN-accredited providers)
Infrastructure, hosting, security, and backup service providers
Legal, regulatory, or law enforcement authorities where required by law

Hostigo does not sell personal information to third parties.

6. International Data Transfers

Personal information may be stored or processed outside the Republic of South Africa where required for service delivery, such as the use of international data centres or third-party service providers.

Where international transfers occur, Hostigo takes reasonable steps to ensure that appropriate safeguards are in place to protect personal information in accordance with POPIA.

7. Information Security

Hostigo implements reasonable technical and organisational security measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction.

Despite these measures, no method of transmission or storage is completely secure. You acknowledge that:

Electronic communications and internet-based services carry inherent risks
Absolute security cannot be guaranteed

Hostigo shall not be liable for any unauthorised access, data breach, or loss of personal information resulting from factors beyond its reasonable control, third-party failures, or compromised client credentials.

8. Data Retention

Hostigo retains personal information only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Comply with legal, accounting, and regulatory requirements
Resolve disputes or enforce agreements

Once personal information is no longer required, it will be securely deleted, anonymised, or de-identified.

9. Your Rights Under POPIA

In terms of POPIA, you have the right to:

Request access to your personal information
Request correction, updating, or deletion of inaccurate or outdated information
Object to the processing of your personal information where legally permissible
Withdraw consent where processing is based on consent

You may also lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been infringed.

Requests may be subject to identity verification and applicable legal limitations.

10. Cookies & Tracking Technologies

Hostigo’s website may use cookies and similar technologies to:

Improve website functionality and performance
Analyse traffic and usage patterns
Enhance user experience

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the website.

11. Client Responsibilities

You are responsible for:

Keeping your account credentials secure
Ensuring that any personal information you process using Hostigo’s services complies with POPIA and other applicable laws
Obtaining all necessary consents from data subjects where required

Where clients host or process personal information using Hostigo’s infrastructure, Hostigo generally acts as a service provider and data operator, and the client remains responsible as the responsible party under POPIA.

12. Changes to This Privacy Policy

Hostigo reserves the right to amend this Privacy Policy at any time.
Continued use of the website or services after updated versions are published constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For privacy-related queries, data requests, or POPIA concerns, please contact Hostigo using the contact details published on https://hostigo.co.za/contact-us/

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